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Frequently Asked Questions
What additional services do you offer?
Services > 1.GoCar by Europcar: Before rental
Who/What is GoCar by Europcar?
Who/What is GoCar?
How do I book GoCar by Europcar?
I made a booking online. How do I find it in the app?
What documents do I need to upload to the app?
What does it mean when my documents have failed validation?
My driving licence has been stolen. Can I present a theft declaration instead?
I did not receive a confirmation email
What do I need to do before collecting my car?
What happens on the day of vehicle collection?
How do I make changes to my booking?
Can I upgrade my vehicle?
Can I check rates before making a reservation?
What insurance coverage comes with my GoCar by Europcar rental?
How do I know that my booking is confirmed?
Can I add an additional driver to my GoCar by Europcar booking?
Do you offer a delivery service?
Do you offer a collection service?
Can I choose my car make/model?
How do I contact you?
Do you allow animals in your vehicles?
Can I book additional extras ?
Do you provide baby seats?
Services > 2.GoCar by Europcar: During rental
How do I unlock the car?
How do I lock the car?
How do I end my trip?
What happens If I break down?
How do I return the vehicle?
What do I do if the car is not there?
Do I have to clean the car?
Is smoking permitted?
Who can drive the GoCar by Europcar?
Do I need to check the condition of the vehicle before leaving the rental station?
What happens if I get a traffic fine or a parking fine?
What documents do I need to present to Europcar when I pick up my vehicle?
What is a RA?
What do I need to do if I lose the car keys?
What type of fuel should I put into the vehicle?
Can I return the vehicle early?
Do I need to return the car with a full tank of fuel?
Can I drive into another state?
What do I need to do in case of loss or theft of the vehicle?
When do I have to return back the vehicle ?
How do I extend the length of my rental?
Services > 3.GoCar by Europcar: After rental
Can I get a copy of my invoice?
What happens if there is a dispute related to my rental?
I have left my belongings in the rental car, what do I do?
Do I need to return the car with a full tank?
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