Frequently Asked Questions

Services

• What additional services do you offer?

Services > 1.GoCar by Europcar: Before rental

• Who/What is GoCar by Europcar?
• Who/What is GoCar?
• How do I book GoCar by Europcar?
• I made a booking online. How do I find it in the app?
• What documents do I need to upload to the app?
• What does it mean when my documents have failed validation?
• My driving licence has been stolen. Can I present a theft declaration instead?
• I did not receive a confirmation email
• What do I need to do before collecting my car?
• What happens on the day of vehicle collection?
• How do I make changes to my booking?
• Can I upgrade my vehicle?
• Can I check rates before making a reservation?
• What insurance coverage comes with my GoCar by Europcar rental?
• How do I know that my booking is confirmed?
• Can I add an additional driver to my GoCar by Europcar booking?
• Do you offer a delivery service?
• Do you offer a collection service?
• Can I choose my car make/model?
• How do I contact you?
• Do you allow animals in your vehicles?
• Can I book additional extras ?
• Do you provide baby seats?

Services > 2.GoCar by Europcar: During rental

• How do I unlock the car?
• How do I lock the car?
• How do I end my trip?
• What happens If I break down?
• How do I return the vehicle?
• Mobile charges
• What do I do if the car is not there?
• Do I have to clean the car?
• Is smoking permitted?
• Who can drive the GoCar by Europcar?
• Do I need to check the condition of the vehicle before leaving the rental station?
• What happens if I get a traffic fine or a parking fine?
• What documents do I need to present to Europcar when I pick up my vehicle?
• What is a RA?
• What do I need to do if I lose the car keys?
• What type of fuel should I put into the vehicle?
• Can I return the vehicle early?
• Do I need to return the car with a full tank of fuel?
• Can I drive into another state?
• What do I need to do in case of loss or theft of the vehicle?
• When do I have to return back the vehicle ?
• How do I extend the length of my rental?

Services > 3.GoCar by Europcar: After rental

• Can I get a copy of my invoice?
• What happens if there is a dispute related to my rental?
• I have left my belongings in the rental car, what do I do?
• Do I need to return the car with a full tank?