I qualify for complimentary single or double car upgrade. Why am I not able to receive it?

Complimentary single or double car upgrade is subject to fleet availalibilty at moment of pick-up and therefore may be refused in stations.

Other conditions may apply preventing you from being granted this benefit:

๐Ÿ‘‰Your rental duration is over 14 days

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You are renting a van or truck vehicle type

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You are using a free weekend reward

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You do not have the Privilege status required (only Executive and up)

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