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Frequently Asked Questions
What loyalty programs does Europcar offer?
COVID-19: Your status
COVID-19: Free Weekend cancellations or modifications
COVID-19: Expiring Free Weekends
Loyalty Programs > 1. PRIVILEGE : ABOUT
Is the Europcar Privilege Program free of charge?
What is the Privilege Loyalty Program?
Which Europcar locations participate in the Privilege Program?
How can I join the Europcar Privilege program?
Where can I find the full terms and conditions of the Privilege Loyalty program?
What are the benefits for Privilege members?
Loyalty Programs > 2. PRIVILEGE : HOW IT WORKS
Can I receive Frequent Traveller miles or points on Previous Rentals?
Can Privilege credits be converted?
How can I check my Privilege credits?
How do I earn Privilege credits?
What are Privilege credits?
Where can I send a query if I'm missing Privilege credits?
How do Privilege credits work?
Where can I find information regarding my membership of Privilege?
Which rentals are eligible for privilege credits?
How do the privilege tier levels work?
What happens when I am downgraded or renewed?
Can I claim credits on rentals I completed before I joined Privilege?
When am I upgraded to a new tier?
How can take advantage from my Accor Hotels discount?
Loyalty Programs > 3. PRIVILEGE : YOUR REWARDS AND BENEFITS
How do I get my privilege benefits and rewards?
How does the reward of a free weekend after 3 rentals work?
Where can I see the full terms and conditions of the Privilege Free Weekend reward?
How can I redeem my free weekend reward?
I lost the email with my reward. What should I do?
I'm not getting any information about my Privilege membership or rewards. What should I do?
How can I take advantage of priority service?
I'm eligible for a free upgrade. How does it work?
Loyalty Programs > 4. PRIVILEGE : YOUR CARD
How do I get my Privilege card?
What happens to the Privilege card on my phone when I move up or down a tier level?
I am not able to access the Privilege card on my phone but need details from it. What should I do?
What kind of smartphone do I need to download the card?
Do I need to have my card with me to pick-up my rental?
Loyalty Programs > 5. FREQUENT TRAVELLERS MILES
Can I earn Frequent Traveller miles with my Europcar rental?
Can I claim Privilege credits and frequent traveller points on the same rentals?
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